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Frequently Asked Questions

Frequently Asked Questions


Painting and cleaning of all suites takes place prior to move-in.

Yes, we have full time maintenance staff on site

You can use the tenant portal complete a maintenance request. Our team will be in contact within 24 hours to schedule an appointment at a time that best suits your schedule.

Our team will follow up to ensure you are satisfied with the completion of your request.

No. You do not need to be present unless we or you specifically request it.

We have 24 hour concierge available to assist you.

You can. We do request that nuetral colours be used, that the home be returned to a primed/paintable state upon your departure.


We offer a pool, hot tub, and sauna. A pet spa, a demonstration kitchen, fitness centre, and beautifully landscaped outdoor patio overlooking Lake Ontario.

The pool and spa area are open from 7:00 AM - 10:00 PM.

Yes. We offer heated underground parking for a fee.

Each suite offers its own full sized washer and dryer.

Yes. We are pet friendly.

We are located on the Oakville waterfront, with numerous parks right outside your front door.

Fridge, Stove, Microwave, Washer and Dryer all come standard.

No. We do not offer furnished apartments.

We offer one year leases only.

We use Premier Suites as a third party to facilitate corporate leases.

Yes. Our concierge will accept parcels on your behalf.

"Our fitness centre is open from 5:00 AM to 11:00 PM daily"

We have a full suite of weights and cardio machines

No. There are no specific quiet hours or fees for using communal spaces.


No. You can take a tour free of charge at any time.

No appointments are necessary. You are free to stop by anytime during our active leasing hours.

Our management is available anytime during standard business hours. The concierge is available 24/7 to assist otherwise.

You can apply in person with our team or directly online through our website.

Depending on the complexity of the application we can typically approve within 24 hours.

You will be required to pay first and last months rent.

Speak to our team. They will be happy to guide you through all of the steps.

You can pay by cheque, debit in our office, bank draft or credit card (with a processing fee). You can also set up automatic payment with your bank.

You can pay through our resident portal/app.

There are no monthly fees outside of your rent. With the exception of select resident events that come with fees should you choose to attend.

We require all residents to carry sufficient resident insurance for personal property and public liability.

Heat is included with your rent.

Our team will help you set up your water service. You are free to choose an electricity and wifi vendor of your choice.

You are able to select your own service provider.

We do offer a referral bonus. Please speak to our team about the current offering.

You are allowed to have guests at your suite.

Please speak to our leasing team about best available rates.

Please speak to our leasing team about available sublet options.

Please speak to our leasing team for full terms and conditions.


Yes. There is public transit offered directly in front of the building.

We are located on the waterfront, with several parks adjacent to our location.

Yes. There is public transit offered directly in front of the building.

There is a full suite of shops and restaurants surrounding the Bronte Harbour neighbourhood.

There is a full suite of shops and restaurants surrounding the Bronte Harbour neighbourhood.


We are located in Bronte Village at the intersection of Bronte Rd and Lakeshore Rd.

Didn't find an answer?

Our team is always ready to answer your questions.