FAQs
Q: Is there any specific advice you can give to a first-time renter?
A. Start by setting a realistic budget that includes utilities, insurance, and deposits. Make a list of must-haves vs. nice-to-haves, check your credit, and visit multiple units. Ask about maintenance, utilities, and lease rules. Read the lease carefully, document the unit’s condition before moving in, and get renter’s insurance. Keep good records of payments and communications, and build a positive relationship with your landlord.
For more details, speak to our team, they will be happy to guide you through all of the steps.
Q: Will I be allowed to sublet my apartment?
A. Yes, please speak to our leasing team about available sublet options.
Q: If I transfer from one apartment community to another, will my security deposit transfer to the new community or do I need to pay another security deposit to the new community?
A. Please speak to our leasing team about available transfer options.
Q: Does this community offer a bonus if I was referred by one of my friends?
A. We do offer a referral bonus. Please speak to our team about the current offering.
Q: Which provider can I use for internet and cable?
A. You are able to select your own service provider.
Q: How do I set up my utilities?
A. Tenants are required to set up an account with Wyse Meter Solutions and pay hydro as billed. Our team is happy to help you set up your hydro service or answer any questions. You’re free to choose your own Wi-Fi provider.
Q: Which utilities are included in my rent?
A. Gas is included as the primary source of heating. Tenants are responsible for hydro to operate the HVAC system in their unit.
Q: Am I required to purchased renter's insurance?
A. Tenant insurance is required for the duration of the lease term. Proof of insurance must be provided prior to move-in, with a minimum liability coverage of $2 million.
Q: How do I pay my rent online?
A. We accept payments through our resident portal/app, as well as in-office debit payments.
Q: What are my options for paying my rent?
A. You can pay by cheque or debit in our office, or through the tenant portal (a processing fee applies to credit cards). You can also set up automatic payments through your bank.
Q: How much will I pay up-front costs when I sign the lease?
A. You will be required to pay last month’s rent. First month’s rent is due upon receiving the unit keys.
Q: How do I apply for an apartment?
A. You can apply in person with our team or directly online through our website.
Q: How accessible is the management at the local office?
A. Our management is available anytime during standard business hours. The concierge is available 24/7 to assist otherwise.
Q: Do I have to make an appointment or do you accept walk-ins?
A. No appointments are necessary. You are free to stop by anytime during our active leasing hours.
Q: Are there building quiet hours or fees for using communal spaces?
A. No. There are no specific quiet hours or fees for using communal spaces.
Q: What are the hours of the fitness center?
A. Our fitness centre is open from 5:00 AM to 11:00 PM daily
Q: If I have a package delivered, will you hold it at the leasing office?
A. Large parcels are accepted. All other packages must be placed by the carrier in the secure Snaile parcel locker.
Q: Do you offer Short Term leases?
A. Yes, we offer flexible lease options, including short-term and one-year leases.
Q: Do you offer furnished apartments?
A. Yes, we have furnished and unfurnished units available. For more information, please contact the leasing office.
Q: What appliances are standard?
A. Fridge, Stove, Microwave, Washer and Dryer all come standard.
Q: What are the fees associated with having pets? Are there weight or breed restrictions on pets?
A. No fees. No restrictions.
Q: Is your community pet friendly?
A. Yes. We are pet friendly.
Q: Is parking available?
A. Yes. We offer heated underground parking for a fee.
Q: During which time periods are the pools and decks available for use?
A. The pool and spa area are open from 7:00 AM - 10:00 PM.
Q: Do I have to be present for a service technician to perform work?
A. No. You do not need to be present unless we or you specifically request it.
Q: What will you do to prepare my apartment before I move in?
A. Painting and cleaning of all suites takes place prior to move-in.
Q: Do you have an on-site maintenance?
A. Yes, we have full time maintenance staff on site
Q: What happens if I am locked out?
A. We have 24 hour concierge available to assist you.
Q: An item in my units needs repair. How do I get help?
A. Maintenance requests may be submitted via the tenant portal. Our team will respond within 24 hours to arrange an appointment at a time that accommodates your schedule.
Q: I want to move out of my apartment, what do I need to do?
A: In Ontario, written notice of termination must be provided at least 60 days before the intended move-out date. For most tenancies (including monthly tenancies), the termination date must be the last day of the rental period and at least 60 days after the notice is given. Any deviations from this requirement should be addressed with the appropriate community administrator.
Q: Am I allowed to decorate the apartment without penalty?
A: You can. We do request that nuetral colours be used, that the home be returned to a primed/paintable state upon your departure.
Q: Do you issue rental receipts for tax purposes?
A: Certainly. Please email the operations office, and they will arrange to have them sent to you.